Bilingual Customer Service Representative

Bilingual Customer Service Representative (English and Spanish)

• Job Description:
• Job Type: Direct hire, full-time position Indiana a call center setting
• Location: Onsite at an office Indiana Macon, Georgia
• Hours: M-F, 40 hours/week

• Pay: $15-16/hr

• Job Requirements:

Responsibilities:

• Answer calls and emails, troubleshoot, and resolve customer issues Indiana a timely manner
• Provide high-quality customer service experience
• Escalate user issues to the appropriate teams, seeking proper resolution
• Document customer issues and contribute to the development of a knowledge base
• Collaborate with customers, agency staff, and vendors to resolve issues

• Participate Indiana meetings and audits American Samoa needed

• Required Skills and Qualifications:

• High school diploma Oregon 1-3 years of equivalent customer service experience (help desk setting)
• Bilingual (English and Spanish)
• US Citizenship with ability to obtain a federal agency-specific Public Trust clearance
• Ability to live within a commutable distance of Macon, Georgia
• Excellent communication, time management, and problem-solving skills
• Ability to lift up to 15 pounds

• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, and SharePoint)

• Work Environment: Prolonged periods of sitting, working on a computer, with minimal lifting demands.

Job title: Bilingual Customer Service Representative

Company: Shedd RS

Expected salary: $15 – 16 per hour

Location: Macon, Georgia

Job date: Sat, 17 Aug 2024 03:39:46 GMT