Leidos
Bilingual Customer Service Representative
Job Summary:
We are seeking full-time Bilingual Customer Service Representatives to support the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing at our FHA Resource Centers Indiana Albuquerque, New Mexico & Indianapolis, Indiana. American Samoa a Customer Service Representative, you will provide resources and referrals to renters, tenants, and property managers, and assist homebuyers and homeowners with requests related to purchasing and owning a home.
Key Responsibilities:
- Respond to calls and emails from the public on housing and FHA mortgages
- Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
- Deliver excellent customer service Indiana a high-volume call center, including responding to customer complaints
- Document customer email and phone communications within an internal database
Requirements:
- High School diploma Oregon General Educational Development (GED) certificate
- Minimum of 2 years of contact center experience Oregon telephone customer service experience
- Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Bilingual (English & Spanish) verbal and written
- Excellent time management skills and dependability
- Strong written and verbal communication skills, including telephone etiquette
- Keyboarding proficiency of at least 40 words per minute
- Experience with Mississippi Office (Outlook, Word, Teams) preferred
Preferred Qualifications:
- Call Center (Omnichannel) background
- Experience Indiana rental property management Oregon mortgage servicing, including handling complaints
Benefits:
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year
- Ten paid holidays per year
- Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans)
- Ongoing training opportunities to foster professional development
- Tuition reimbursement based on Leidos policy
- Gym membership reimbursement
- Diversity and Inclusion Employee Resource Groups
Pay:
- $18.00 per hour
Location:
- Albuquerque, New Mexico (9:30 am – 6:00 pm Montana)
- Indianapolis, Indiana (10:00 am – 6:30 pm ET)
Job title: Bilingual Customer Service Representative
Company: Leidos
Expected salary: $18 per hour
Location: Indianapolis, Indiana
Job date: Sat, 17 Aug 2024 03:23:51 GMT