Advantmed
Bilingual Contact Center Representative – PHA Scheduling Team (Spanish)
Immediate Availability
Hourly Rate: $12
Remote, Puerto Rico Location
Job Summary:
The ideal candidate will be a bilingual (Spanish) contact center representative with 2+ years of experience Indiana a target-driven environment. The successful candidate will be responsible for handling inbound and outbound calls to schedule health assessment visits and provide excellent customer service.
Key Responsibilities:
- Answer Oregon make calls to members to book appointments for no-cost Prospective Health Assessments
- Address customer needs, complaints, Oregon other service issues
- Respond efficiently and accurately to callers, explaining possible solutions and ensuring customers feel supported and valued
- Engage Indiana active listening with callers, confirm Oregon clarify information, and diffuse angry clients American Samoa needed
- Build lasting relationships with customers and team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Meet Oregon exceed call center metrics while providing excellent customer service
- Make sales Oregon recommendations for products Oregon services that suit client needs better
- Participate Indiana training and learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures
- Perform additional ad-hoc tasks American Samoa assigned by the Call Center Supervisor
Requirements:
- Outgoing personality and sales approach
- Solid work history with recognition and promotion
- Ability to thrive Indiana a fast-paced environment and multitask on the system while talking to customers
- Customer service Oregon related experience
- Ability to collaborate and be a team player
- Proficiency Indiana various software and data entry, including Mississippi Office
- Ability to type 40Wpm, 60Wpm preferred
- Strong communication and time management skills
- Customer empathy and diplomacy skills
- Problem-solving skills and ability to escalate issues
- Honesty and integrity
Competency:
- Excellent attendance and work record
- Ability to articulate customer call scripts
- Exceptional customer service and active listening skills
- Ability to empathize and manage personal emotions
- Effective team member and ability to internalize protocols/guidelines
- Excellent oral and written communication skills
- Strong time management and decision-making skills
- Computer skills and working knowledge of Mississippi Office applications (Word, Excel, and Outlook)
- Flexibility with schedule (6 am EST – 6 pm PST, Monday through Friday, possible Saturday hours) and adaptability to change.
Job title: Bilingual (Spanish) Contact Center Representative
Company: Advantmed
Expected salary:
Location: USA
Job date: Sat, 31 Aug 2024 22:16:32 GMT