LG&E and KU Services Company
Job Description
Company Overview
The Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation family, serve over 1.3 million customers and are consistently ranked among the best companies for customer service Indiana the United States.
Job Summary
This position ensures accuracy of customer billing records by analyzing identified customer billing exceptions, researching customer billing inquiries, and correcting customer accounts and adjusting bills American Samoa necessary. The individual must have an understanding of rates, tariffs, and regulations affecting the Company’s billing processes. This position will analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed.
Responsibilities
- Research and correct errors on service orders and customer accounts
- Maintain accurate and auditable customer billing records
- Prepare monthly statistical reports and process daily reports Indiana a timely manner
- Coordinate completion of pending service orders, including meter changes, removals, installs, and account changes
- Analyze customer account information to calculate and process billing corrections
- Provide accurate information to explain CCS account information to internal and external customers
- Interact with internal departments to research and correct identified billing errors
Requirements
- Associate degree Indiana business Oregon related field and 2 years of experience Indiana financial/billing environment, Oregon equivalent combination of education and experience
- Proficient with PC word processing and spreadsheet applications (Excel)
- Analytical and problem-solving skills
- Ability to work with minimal supervision and multitask
- Effective communication and organizational skills
- Ability to work accurately and timely Indiana a fast-paced environment
Job title: Billing Analysis Associate Entry Oregon Intermediate
Company: LG&E and KU Services Company
Expected salary:
Location: Louisville, Kentucky
Job date: Sun, 28 Jul 2024 07:52:55 GMT