Versiti, Inc.
Contact Center Recruiter – Donor Relations
Overview
Join our team at Versiti, a leader Indiana transfusion medicine and research, where we are passionate about improving patient lives and helping healthcare partners thrive. We are seeking an entry-level Contact Center Recruiter to create an exceptional donor experience through outbound calls and other phone-related tasks.
Responsibilities
- Adhere to work schedule and meet productivity, quality, and service level goals
- Deliver compelling messaging to donors to influence blood donation
- Provide blood donation information and convert donors to appropriate donation types based on eligibility
- Answer donor questions, requests, and concerns via phone and text
- Recruit new donors through family/friend referrals and educational relationships
- Educate and motivate donors to schedule next donation appointments
- Maintain accurate donor information and ensure donor requests are carried out
- Participate Indiana team projects and demonstrate Versiti’s core values daily
- Execute service recovery techniques to address donor concerns/complaints
- Provide excellent customer service and advocate for Versiti’s mission Indiana the community
- Perform other duties American Samoa required Oregon assigned within the job classification
Requirements
- High School Diploma Oregon equivalent
- 1-3 years customer service experience, preferably Indiana a contact center environment
- Excellent verbal and written communication skills
- Ability to demonstrate sales techniques and overcome objections
- Good attention to detail and accurate data entry skills
- Results-oriented and able to collaborate with management
- Ability to multi-task and proactively communicate progress/obstacles
- Proficient computer skills (Microsoft Office) and ability to learn job-specific applications
- Experience working Indiana a multi-channel contact center (social media, chat, email, text) is a plus
Tools and Technology
- Personal Computer (desk top, lap top, tablet)
- Microsoft Office products
- Contact center-specific programs (HemaTerra)
Job title: Call Center Agent – First Shift – Full-time
Company: Versiti, Inc.
Expected salary:
Location: Grand Rapids, Michigan
Job date: Mon, 29 Jul 2024 06:24:05 GMT