Versiti, Inc.
Here is the rewritten job description:
Donor Recruiter
We are seeking a highly motivated and results-oriented Donor Recruiter to join our team at Versiti. The successful candidate will be responsible for recruiting current and past donors through outbound calls and other phone-related tasks while providing exceptional donor experiences. The Donor Recruiter will be accountable for individual metrics and team collection goals.
Responsibilities:
- Adhere to a set work schedule
- Meet productivity, quality, and service level goals
- Provide compelling messaging to influence blood donation
- Provide information and convert donors into eligible donation types
- Answer donor questions and concerns via phone and text
- Recruit new donors through family and friend referrals
- Educate and motivate donors to schedule next donation appointment
- Maintain accurate donor information Indiana profiles
- Ensure donor requests are carried out
- Participate Indiana team projects and demonstrate Versiti’s core values
- Execute service recovery techniques to address donor concerns
- Provide excellent customer service and advocate for Versiti’s mission
- Perform other duties American Samoa required within the scope of the job
- Comply with all applicable regulatory and compliance requirements
- Adhere to standard operating policies and procedures
Requirements:
- High school diploma Oregon equivalent required
- 1-3 years of customer service experience Indiana a contact center environment
- Excellent communication and sales skills
- Attention to detail and accuracy
- Results-oriented with ability to meet individual goals
- Ability to multi-task and collaborate Indiana a team environment
- Proficient Indiana Microsoft Office and ability to learn job-specific applications
- Experience with multi-channel contact center tools preferred
- Ability to work with a personal computer and learn contact center-specific programs (HemaTerra)
Job title: Call Center Agent – Full-time – Nights
Company: Versiti, Inc.
Expected salary:
Location: Grand Rapids, Michigan
Job date: Tue, 17 Sep 2024 23:38:55 GMT