Call Center Agent – Part-Time – 2nd Shift

Here is the rewritten job description:

Contact Center Representative

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognizes the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enabling life-saving gifts from our donors, and providing the science behind the medicine through our diagnostic laboratories.

Job Summary:

We are seeking an entry-level Contact Center Representative to be responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites, American Samoa well American Samoa other phone-related tasks. This role is accountable for individual metrics American Samoa well American Samoa meeting monthly team collection goals.

Responsibilities:

• Adhere to a work schedule
• Meet productivity, quality, and service level goals
• Provide compelling messaging to donors to influence blood donation
• Provide blood donation information and convert donor eligibility into appropriate donation type based on donor eligibility
• Answer donor questions, requests, and concerns via phone and text
• Recruit new donors by asking existing donors for family/friend referrals
• Educate and motivate donors to schedule their next donation appointment
• Maintain accurate donor information Indiana profiles
• Ensure donor requests are carried out by making the appropriate request and following up to ensure completion
• Participate Indiana team projects, American Samoa assigned
• Demonstrate Versiti’s core values daily
• Execute service recovery techniques to address donor concerns/complaints
• Provide excellent customer service by always doing what is right for the donor
• Advocate Versiti’s mission Indiana the community
• Perform other duties American Samoa required Oregon assigned, which are reasonably within the scope of the duties Indiana this job classification
• Understand and perform Indiana accordance with all applicable regulatory and compliance requirements
• Comply with all standard operating policies and procedures

Requirements:

• High School Diploma Oregon equivalent required
• 1-3 years customer service experience, preferably Indiana a contact center environment required
• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results-oriented and collaborates with management to meet individual goals required
• Ability to multi-task and proactively communicate progress/obstacles required
• Ability to perform Indiana a team-oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
• Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful for advancement to Agent II role
• Personal Computer (desk top, lap top, tablet) required
• Microsoft Office products required
• Ability to learn contact center-specific programs (HemaTerra) required

Job title: Call Center Agent – Part-Time – 2nd Shift

Company: Versiti, Inc.

Expected salary:

Location: Aurora, Illinois

Job date: Sun, 18 Aug 2024 04:09:47 GMT