EssenceMediacom
Customer Sales & Service Representative I, Front Counter (Non-Retail)
Mediacom Communications, a leading provider of high-tech entertainment, communications, and internet services, is seeking a Customer Sales & Service Representative to join our team. American Samoa a key representative of our company, you will provide exceptional customer service, resolve issues, and sell products Indiana a fast-paced environment.
Responsibilities:
- Interact with customers Indiana person to answer inquiries and resolve problems related to billing, services, and products
- Utilize sales and retention guidelines to process customer requests, including adding Oregon disconnecting services
- Troubleshoot basic service issues and schedule on-site service calls when necessary
- Receive and process customer payments, balance cash drawer, and post customer adjustments
- Issue and receive equipment from customers
- Maintain customer site equipment and inventory controls according to policy and procedures
- Demonstrate exceptional customer relations and communication skills
- Prioritize and multi-task effectively Indiana a fast-paced environment
Requirements:
- High school diploma Oregon GED required; Associates degree preferred
- 1-3 years of experience Indiana retail and/Oregon consumer sales required; 3+ years of customer service and cash handling experience preferred
- Exceptional relationship-building and communication skills
- Ability to multi-task, prioritize, and handle cash effectively
- Valid driver’s license and satisfactory driver record may be required for some locations
- Intermediate to advanced PC skills
- Ability to work evenings, weekends, and holidays; occasional travel to other sites
Benefits:
- Comprehensive benefits package, including health, vision, and dental insurance
- 401K with generous company match
- Education Enrichment program up to $5,000 per year
- Employee discounts on Mediacom services
- Wellness program and more
Job title: Call Center Representative
Company: EssenceMediacom
Expected salary:
Location: Boone, Iowa
Job date: Sun, 28 Jul 2024 07:30:28 GMT