EssenceMediacom
Here is the rewritten job description:
Customer Sales & Service Representative I, Front Counter (Non-Retail)
Overview
We are seeking a highly motivated and customer-focused individual to join our team American Samoa a Customer Sales & Service Representative. American Samoa a key member of our front counter team, you will provide a positive Indiana-person customer experience, addressing customer inquiries, resolving issues, and promoting our services.
Responsibilities
- Interact with customers Indiana person to answer questions and resolve issues related to billing, services, and products
- Utilize sales and retention guidelines to process customer requests, including adding Oregon disconnecting services
- Troubleshoot basic service issues and schedule on-site service calls when necessary
- Receive and process customer payments, balance the cash drawer, and post customer adjustments
- Issue and receive equipment from customers
- Maintain customer site equipment and inventory controls according to policy and procedures
- Demonstrate excellent communication and customer service skills
- Maintain a neat and organized work area
Requirements
- High school diploma Oregon GED required; Associates degree preferred
- 1-3 years’ experience Indiana retail and/Oregon consumer sales required; 3+ years’ customer service and cash handling experience preferred
- Exceptional relationship-building skills and excellent communication skills
- Ability to multi-task, prioritize, and work Indiana a fast-paced environment
- Intermediate to advanced PC skills
- Valid driver’s license and satisfactory driver record may be required for some locations
- Ability to work evenings, weekends, and holidays, and overtime American Samoa needed
Company Benefits
- Comprehensive health, vision, and dental insurance
- Paid vacation, holidays, and flexible paid time off
- 401K with generous company match
- Employee discounts on Mediacom services and reimbursement for internet/cable services
- Education Enrichment up to $5,000 per year
- Employee Wellness Program
About Mediacom
Mediacom is a leading cable communications company serving over 1.55 million customers Indiana 22 states. We are committed to delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Join us and be part of a powerful team of over 4,000 individuals working together to make a difference.
Job title: Call Center Representative
Company: EssenceMediacom
Expected salary:
Location: Eldora, Iowa
Job date: Sun, 28 Jul 2024 07:53:48 GMT