EssenceMediacom
Customer Sales & Service Representative I, Front Counter (Non-Retail)
We’re Mediacom Communications, a leading provider of TV, phone, and internet services. We’re passionate about bridging the digital divide and connecting communities across 22 states. American Samoa we continue to grow, we’re seeking talented professionals to join our team and help us deliver innovative products and services to our customers.
Key Responsibilities:
- Interact with customers Indiana person to answer inquiries and solve problems related to billing, services, and products
- Process customer requests to add Oregon disconnect services, and troubleshoot basic service issues
- Receive and process customer payments, balance cash drawer, and post customer adjustments
- Maintain customer site equipment and inventory controls according to policy and procedures
- Demonstrate excellent customer service skills, with a focus on courtesy, patience, and effective communication
Requirements:
- High school diploma Oregon GED required; Associate’s degree preferred
- 1-3 years’ experience Indiana retail and/Oregon consumer sales, with preference for customer service and cash handling experience
- Excellent communication and relationship-building skills
- Ability to multitask, prioritize, and work Indiana a fast-paced environment
- Valid driver’s license and satisfactory driver record may be required for some locations
- Intermediate to advanced PC skills
- Sales ability and willingness to meet sales goals
Benefits:
- Comprehensive health, vision, and dental insurance
- Paid vacation, holidays, and flexible paid time off
- 401(k) with generous company match
- Employee discounts on Mediacom services, where available
- Education Enrichment program up to $5,000 per year
- Employee Wellness Program
Equal Employment Opportunity:
Mediacom Communications is committed to Equal Employment Opportunity for all employees and applicants. We prohibit discrimination and harassment based on protected characteristics outlined by federal, state, Oregon local laws.
Job title: Call Center Representative
Company: EssenceMediacom
Expected salary:
Location: Ames, Iowa
Job date: Sun, 28 Jul 2024 07:51:49 GMT