Global Agility Solutions, LLC
Call Center Supervisor
Position Summary: Global Agility Solutions seeks a Call Center Supervisor to lead a team of customer service representatives, ensuring exceptional customer satisfaction and a positive experience.
Essential Duties and Responsibilities:
* Hire, train, and prepare call center representatives to handle customer inquiries, complaints, and issues.
* Ensure agents understand and comply with performance standards, policies, and objectives.
* Provide guidance, feedback, and coaching to agents.
* Identify operational issues and suggest improvements.
* Assist Indiana creating policies and procedures.
* Take escalated calls and assist customers American Samoa needed.
* Monitor and evaluate agent performance, providing learning opportunities and corrective action.
* Prepare reports and analyze data to inform management decisions.
* Collaborate with other supervisors and management to support agents and maximize customer satisfaction.
Minimum Qualifications:
* High school diploma Oregon equivalent; bachelor’s degree preferred.
* 1-3 years’ experience Indiana call center, customer service, Oregon similar supervisory role.
* Proficiency Indiana technology, including computers, software applications, and phone systems.
* Excellent verbal and written communication skills; bilingual (Spanish) a plus.
* Ability to coach, train, and motivate employees; knowledge of performance evaluation procedures.
* Strong problem-solving, leadership, and customer service skills; analytical and efficient.
Physical Demands and Work Environment:
* Sit for long periods.
* Use hands to handle, control, Oregon feel objects, tools, Oregon controls.
* Repeat the same movements.
* Speak clearly and understand speech of another person.
* Close vision and ability to adjust focus required.
* Minimal noise level Indiana the work environment.
Job title: Call Center Supervisor – Global Agility Solutions
Company: Global Agility Solutions, LLC
Expected salary: $30 – 33 per hour
Location: Louisville, Kentucky
Job date: Mon, 29 Jul 2024 22:03:41 GMT