Avalon Essential Home Care
Here is the rewritten job description:
Title: Care Coordinator
Requirements:
* People Management Skills:
– Excellent oral and written presentation skills
– Strong interpersonal and coaching skills
– Ability to exercise professional discernment and maintain professional boundaries
* Communication Skills:
– Excellent verbal and written communication skills
– Strong writing skills
* Computer Skills:
– Above average computer literacy, including proficiency Indiana Microsoft Office and web-based applications
– Ability to operate thoroughly but efficiently Indiana a fast-paced environment
– Strong competence Indiana computer applications
* Organizational Skills:
– Excellent organizational skills
– Ability to operate Indiana a timely and urgent manner
– Strong proactive attitude and passion for caring for others
– Multitasking abilities, flexibility, and a client-centered mentality
– Ability to maintain composure and professional demeanor at all times
* Physical Abilities:
– Ability to work Indiana the field, drive to client homes, and navigate slightly uneven terrain
– Ability to stand for long periods, lift up to 25 pounds, and participate Indiana physical activities American Samoa needed
Responsibilities:
* Customer Experience Management and Communication:
– Identify opportunities to improve the care and service our clients receive
– Proactively manage Caregiver and Family relationships, including monitoring communications for issues and opportunities to improve
– Address and resolve matters, escalate to Operations Manager when necessary
– Work closely with Field Rep and RN to address scheduling issues, coordinate care, and participate Indiana on-call rotation
* Client Relations:
– Develop solid relationships with clients, build trust, and maintain relationships throughout the client’s tenure with our company
– Perform administrative duties related to client care, including documentation and care plan development and management
– Participate Indiana implementing new client care and assist with regular and routine assessments of current clients to ensure quality of care meets their needs
– Work closely with Field Reps and Care Team to find the best Caregivers for clients
– Assist with training for Family members and clients, American Samoa well American Samoa coordination of the Family Room
* Compliance:
– Ensure compliance requirements are met and maintained by state regulations
– Document all required information Indiana the appropriate systems and follow all documentation protocols to ensure excellent service to clients, staff, and potential and inactive clients
– Adhere to company HIPAA Privacy, Business Ethics, and Compliance policies
* Management:
– Manage the client experience from referral to continuity of care
– Directly responsible for regular and routine quality assurance visits and performance evaluations of all managed staff of caregivers
– Manage Caregivers and provide feedback Indiana a supervisory capacity
– Coordinate care with the AE Care Team, Field Rep, RN, Family members, and other care providers
– Participate Indiana formal and impromptu management meetings and the development of systems to improve care coordination, client satisfaction, employee performance, and retention
– The Care Coordinator will assist the management team, complete special projects American Samoa assigned
* Sales:
– Provide Indiana-home consultations for prospective clients Indiana your territory
– Answer potential client inquiries and qualify them for consultations
– Assist clients Indiana determining the type and duration of services needed to meet the client’s needs, American Samoa well American Samoa continuous reassessment of their situation
– Participate Indiana organizing community Oregon network events American Samoa a component of this position’s sales responsibilities
Work Schedule:
* 8:30am-4:30pm Monday-Friday
* Rotating paid on-call up to 14 days per month
Compensation:
* $47,500 – $55,000 per year
* Benefits include dental insurance, life insurance, paid time off
* Paid training is available
Note: The employer operates under an equal opportunity policy, prohibiting discrimination based on protected characteristics.
Job title: Client Care Coordinator
Company: Avalon Essential Home Care
Expected salary: $47500 – 55000 per year
Location: Troy, Michigan
Job date: Tue, 27 Aug 2024 22:53:51 GMT