HairClub
Client Service Coordinator
We are a purpose-driven company believing Indiana the power of hair and its impact on confidence, happiness, and security.
American Samoa the Client Service Coordinator, you will be the first point of contact for all clients and visitors, creating a warm welcome and exciting experience for each visitor, preparing them for their hair day.
Key Responsibilities:
– Greet clients and visitors with a smile, positive attitude, and offer assistance with reasonable requests.
– Answer incoming calls promptly and professionally, provide accurate information, and direct calls to other staff while minimizing impact on clients.
– Resolve minor client issues using critical thinking and problem-solving skills to offer solutions and communicate escalating scenarios to the relevant team members.
– Accurately enter client transactions using the correct information and codes.
– Manage scheduling activities including booking, wait times, scheduling accuracy, appointment confirmations, and documentation.
– Support the styling team with scheduling, documentation, communication, retail/service add-on sales, and administrative duties.
– Perform other reasonable duties assigned.
Requirements:
– At least one year of previous guest service experience.
– Previous experience with point of sale systems and business software.
– Exceptional commitment to delivering an outstanding member experience.
– Friendly, outgoing, and empathetic communication.
– Ability to work under time constraints and pressure.
– Strong organizational, time management, and self-motivation skills.
– Ability to work independently and maintain a professional image.
Job title: Client Service Coordinator
Company: HairClub
Expected salary: $20 per hour
Location: Virginia Beach, Virginia
Job date: Wed, 21 Aug 2024 05:03:38 GMT