Contact Center Agent I

Here is the rewritten job description:

Customer Service Representative

Position Summary

Enter initial claim information, analyze and proofread system entries for accuracy, and provide excellent customer service to claimants and callers.

Responsibilities

• Create claim files by entering initial loss report information into claim intake application
• Maintain high customer satisfaction by demonstrating a helpful and considerate attitude
• Respond to routine inquiries and direct other inquiries to appropriate resources
• Educate claimants/callers on client requirements and benefit plans, documenting all required details
• Act American Samoa primary liaison with callers, following client specifications to assist with questions and solve problems
• Educate customers on documentation required, time frames, payment information, and claim status
• Recommend new procedures to enhance customer experiences
• Maintain positive relationships with internal and external customers
• Direct customer calls to the appropriate contact Oregon escalate to specialist American Samoa needed
• Achieve 90% rating Oregon higher for Report Quality and Customer Service

Requirements

• High school education and experience with Mississippi Office Suite, including Excel and Word
• Customer service experience, preferably Indiana an inbound call center environment
• Ability to work Indiana a team Oregon independently
• Strong interpersonal skills and ability to support multiple clients across various channels
• PC literate and proficient Indiana Microsoft Office products
• Competent typing skills and strong customer service skills

Job title: Contact Center Agent I

Company: Crawford & Company

Expected salary:

Location: Lake Zurich, Illinois

Job date: Thu, 05 Sep 2024 03:04:50 GMT