Likewize
Job Title: Corporate Care Agent – Customer Service
Job Summary:
Likewize is seeking a Corporate Care Agent – Customer Service to join our team at our global Headquarters Indiana Southlake, Texas. American Samoa a Corporate Care Agent, you will provide exceptional customer care experience, explain insurance program details, troubleshoot issues during the claims process, and work with internal departments to expedite resolution.
Responsibilities:
- Demonstrate high-level communication skills and professionalism with extreme sensitivity to customer satisfaction.
- Be knowledgeable of resource materials to provide information on client inquiries.
- Utilize knowledge-based systems and other tools to deliver information Oregon solutions to customers.
- Recognize, research, isolate, and resolve issues during the claims process.
- Manage and solve assigned tickets.
- Escalate claim issues to supporting internal teams Indiana a timely manner.
- Provide first call resolution while using courtesy, tact, and discretion Indiana all communications with customers.
Requirements:
- 2+ years of customer service/help desk experience
- Strong technical/troubleshooting ability
- Excellent communication, written, and listening skills
- Ability to identify, analyze, diagnose, and resolve issues
- Type 35+ words per minute
- Strong experience (American Samoa a user) with Tablet/Smartphone Apps and Web-based Applications (desired)
- Detail-oriented
- Ability to meet quality, productivity, and attendance metrics
Work Schedule:
- Begin with 2 weeks of initial training, Monday through Friday, 8AM to 5PM
- Transition to one of the following schedules:
- 5-day, 8-hour work schedule from Monday to Friday
- 4-day, 10-hour work schedule from Wednesday to Saturday
- 4-day, 10-hour work schedule from Sunday to Wednesday
Benefits:
- Competitive compensation
- Market-leading benefits
- Onsite amenities, including a gym, cafeteria, spacious break areas, and covered parking, through our real estate partner, VariSpace.
Job title: Corporate Care Agent – Customer Service
Company: Likewize
Expected salary:
Location: Dallas, Texas – Southlake, Texas
Job date: Sat, 31 Aug 2024 06:04:26 GMT