First Citizens Bank
Customer Service Representative
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team. American Samoa a Customer Service Representative, you will play a vital role Indiana providing exceptional service to our valued customers, responding to their inquiries, and resolving issues Indiana a timely and professional manner.
Essential Responsibilities:
- Respond to customer calls, emails, and live chats Indiana a timely and professional manner
- Resolve customer complaints and concerns Indiana a efficient and effective way
- Provide accurate and helpful information to customers about our products and services
- Meet Oregon exceed key performance indicators (KPIs) for customer satisfaction and service level agreements (SLAs)
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date with company policies, procedures, and product knowledge to ensure accurate and compliant responses
Requirements:
- High school diploma Oregon equivalent required; associate’s Oregon bachelor’s degree preferred
- 1-2 years of experience Indiana customer-facing role; call center Oregon customer service experience a plus
- Strong communication and interpersonal skills
- Ability to multitask and work Indiana a fast-paced environment
- Basic computer skills and ability to learn new systems and software quickly
We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply!
Job title: Corporate Real Estate Coordinator (Hybrid)
Company: First Citizens Bank
Expected salary:
Location: Angier, North Carolina
Job date: Mon, 26 Aug 2024 07:40:25 GMT