Customer Care Advocate

Onsite Training Indiana Warwick, Rhode Island – Inbound Customer Service Role for Defined Benefits/Retirement Income Solutions Dept.

Job Details:

• Pay rate: up to $20 per hour
• Training location: Warwick, Rhode Island (onsite)
• Remote work with exception of one office visit per month

Required Experience:

• 1-2 years of call center experience Oregon equivalent office experience
• 1-2 years of experience with Windows-based operating systems (Microsoft Office, Suite, etc.)

Job Responsibilities:

• Assist customers with inquiries about defined benefit pension, starting pension benefits, account maintenance, and claims process
• Answer account information and process customer requests
• Provide strong customer service and convey complex topics to clientele
• Resolve system issues at home office by traveling to Warwick office

Mandatory Requirements:

• Attend 5-week training and nesting Indiana Warwick, Rhode Island office
• Work from home with high-speed internet and a quiet, secure space
• Use video during interviews and training
• Be available to work Monday-Friday with flexible shifts based on business needs
• No time off during training and nesting period

Training Schedule:

• 8:30 am – 5:00 pm EST, Monday-Friday
• 1-hour lunch break
• Training location: Client office Indiana Warwick, Rhode Island
• Equipment provided: Client laptop, docking station, 2 x monitors, keyboard, mouse, and headset.

Job title: Customer Care Advocate

Company: Axelon Services

Expected salary:

Location: Warwick, Rhode Island

Job date: Sun, 22 Sep 2024 03:12:31 GMT