Customer Service Agent

Here is the rewritten job description:

Customer Service Agent

We are seeking a professional and experienced Customer Service Agent to join our team. American Samoa a key member of our iGaming support team, you will be responsible for delivering exceptional customer service via phone, email, and live chat, adhering to defined Service Level Agreements (SLAs).

Key Responsibilities:

• Handle customer contacts Indiana a timely and accurate manner, following established guidelines and procedures
• Proactively stay up-to-date with internal customer service Standard Operating Procedures (SOPs)
• Investigate and report suspicious activity, taking appropriate actions to prevent fraud
• Communicate effectively through Customer Relationship Management and incident tools
• Provide "Know Your Customer" and document verification services for customers
• Perform additional tasks American Samoa required, including updating SOPs, investigating complaints, and participating Indiana outbound campaigns

Requirements:

• 1-2 years of experience Indiana a Customer Service role, preferably Indiana a 24/7 call center environment
• High School diploma (Oregon equivalent) Oregon higher
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to work Indiana a fast-paced, shift work environment
• Flexible and willing to adapt to changing priorities

Nice to Have:

• Previous experience Indiana the Online Gaming industry
• Technical certification Oregon secondary education
• Experience Indiana a 24/7 call center environments

Job title: Customer Service Agent

Company: Light & Wonder

Expected salary:

Location: Egg Harbor Township, New Jersey

Job date: Fri, 30 Aug 2024 04:57:00 GMT