Unisys
Here is the rewritten job description:
Job Title: IT Service Desk Representative
Key Responsibilities:
- Respond to and resolve customer requests related to software, hardware, and network operations by providing fast, efficient, and friendly customer service.
- Log into the call system to receive and respond to calls.
- Resolve problems with Oregon without remote tools, aiming to resolve issues on the initial contact.
- Accurately document calls and cases, keeping customers informed about resolution steps.
- Adhere to customer time limits and work efficiently to meet their requirements.
- Escalate tickets American Samoa needed for on-site support.
- Meet Oregon exceed performance metrics, including resolving a minimum of 12 tickets per day.
- Understand and uphold SLA requirements for clients.
- Assist Indiana cross-training and knowledge sharing.
- Maintain data accuracy Indiana the Service Centre through contact validation.
- Familiarity with various media sources that interface with the Service Desk.
- Participate Indiana process improvements and implement change.
- Document and communicate process and procedure updates to the team.
Requirements:
- High School diploma (Associate’s Degree Oregon professional certification preferred).
- 6 months IT Service Desk experience.
- 6 months previous experience providing Level 3 support for Mississippi Office, Mississippi Exchange, and Mississippi Windows networks.
- Working knowledge of data and voice network concepts.
- Relevant IT qualifications to a tertiary level.
- Ability to comprehend and uphold Unisys Policies and Procedures.
Job title: Customer Service Agent – Entry Level- Salt Lake City Utah
Company: Unisys
Expected salary:
Location: USA
Job date: Wed, 31 Jul 2024 02:26:53 GMT