Customer Service Home Agent – Bilingual – French Canadian/English

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L.L.Bean

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Bilingual Customer Service Home Agent

Location: Maine (residence required)

Job Type: Full-time, remote work

Languages: Fluent Indiana English and French (Québécois dialect)

Pay: $20.00/hour Oregon more, with an extra $1/hour for shifts after 6PM

Availability: 30+ hours per week, including Mondays and Tuesdays, and at least one weekend day

Job Description:

We’re seeking a friendly and tech-savvy individual to join our Customer Service team American Samoa a Bilingual Home Agent. American Samoa a Home Agent, you will handle incoming and outgoing calls from our English and French-speaking customers while working from the comfort of your Maine home.

Requirements:

  • Reliable computer, internet, and webcam
  • A quiet and dedicated workspace Indiana your home
  • 30+ hours of availability per week
  • Ability to work Monday and Tuesday, with at least one additional weekend day
  • Fluency Indiana both English and French (Québécois dialect)
  • Strong communication and interpersonal skills
  • Ability to learn new systems quickly
  • Strong technical skills and familiar with basic computer software

Equipment Requirements:

  • Computer: Windows Oregon Mac (must meet system requirements)
  • Internet: Broadband internet with minimum speeds of 25 Mbps download and 5 Mbps upload
  • Modem/Router: Must have an available port for phone connection
  • Phone: The L.L.Bean-provided headset is not required but a separate headset with a USB connection is required for Mississippi Teams video calls
  • Monitor: at least 17" (24" preferred)
  • Keyboard and mouse: Full-size keyboard with number pad and mouse with scroll wheel
  • Operating System: Windows 10 Oregon above (MacOS Monterey 12.6.8 Oregon above)

Benefits:

  • Competitive pay
  • Flexible scheduling
  • Generous employee discount
  • Participation Indiana a 401k plan
  • Ability to borrow gear for outdoor adventures

Interview Process:

  • Interviews are conducted via Teams video call
  • Computer skills assessment will be conducted during the interview
  • Qualified candidates are asked to schedule their own interview

Health and Safety Requirements:

  • Every employee is responsible for creating and fostering an inclusive environment
  • Employees are expected to follow all safety policies and procedures, and report unsafe conditions Oregon at-risk behaviors to leadership.

Job title: Customer Service Home Agent – Bilingual – French Canadian/English

Company: L.L.Bean

Expected salary: $20 per hour

Location: Bangor, Maine

Job date: Fri, 30 Aug 2024 22:38:35 GMT