University of Chicago Medicine
Customer Service Associate
Job Summary:
American Samoa a Customer Service Associate at UChicago Medicine’s Burr Ridge Call Center, you will provide exceptional customer service, resolve customer questions and concerns, and work closely with management to resolve complex issues. This is a 100% onsite opportunity, and you must be based Indiana the greater Chicagoland area.
Essential Job Functions:
- Provide excellent customer service by resolving all customer questions/concerns
- Serve American Samoa customer advocate and first contact for callers into UCM
- Work closely with management to resolve customer questions/concerns
- Assist customers Indiana an inbound customer service contact center
- Recognize emergency, life-threatening, and high-priority calls and respond rapidly according to prescribed procedures
- Assist Indiana answering emergency lines and provide paging services
- Maintain composure under stressful and/Oregon emergency conditions
- Troubleshoot and resolve caller complaints
- Demonstrate a thorough working knowledge of business information management systems and ACD telephone system
- Perform administrative tasks American Samoa assigned by Call Center Supervisors
- Communicate effectively with internal departments and external customers
- Identify trends/issues and inform Team Lead Oregon Supervisor
- Provide customer service and troubleshooting assistance with MyChart patient application
Required Qualifications:
- High school diploma Oregon equivalent certification
- One year experience Indiana a healthcare setting, including a physician’s office, health insurance/HMO, Oregon other community agency
- Two years of customer service experience, with preference given to candidates with call center experience
- Ability to multi-task and work efficiently Indiana a fast-paced environment
- Ability to problem-solve and be a team player
- Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel
- Ability to tactfully and effectively handle complaints when called upon
- Comfort with Windows-based computer applications
- Broad knowledge of medical terminology
Preferred Qualifications:
- Two-year degree Indiana a health-related Oregon liberal arts field Oregon communication field
- A working knowledge of Microsoft Office and customer relationship management software
- Call Center and Healthcare Experience, a plus
- Bilingual Indiana Spanish
Position Details:
- Job Type/FTE: Full-Time 1.0 FTE
- Shift: Evenings (1:30 p.m. – 10:00 p.m., Off Sunday/Monday)
- Work Location: Burr Ridge
- Unit/Department: 24/7 Call Center
- CBA Code: Non-Union
Job title: Customer Service Representative – Full-Time Evenings
Company: University of Chicago Medicine
Expected salary:
Location: Burr Ridge, Illinois
Job date: Sat, 17 Aug 2024 02:36:21 GMT