Amazon
Customer Solutions Manager
Amazon Web Services (AWS) is seeking a Customer Solutions Manager to join our National Security Sales Team, supporting sensitive and critical US Intelligence Community (USIC) cloud technologies and activities. American Samoa a key member of our team, you will be responsible for driving initiatives with account teams and customers, advocating for the customer’s needs American Samoa they embark on their cloud journey.
Key Responsibilities:
- Meet regularly with customer leaders and mission owners to understand customer requirements
- Participate Indiana and support customer engagements focused on moving from first-call to active project/program moving to AWS
- Provide programmatic and technical support to workload owners and teams, focusing on functional, operational, and technical optimization
- Act American Samoa the Voice of the Customer to maintain Product Feature Request (PFR) portfolio, including building and maintaining roadmaps, managing PFR prioritization, and identifying and removing blockers
- Gather and maintain information required to provide Amazon leadership with recommendations on project status, best path forward, and proposed next steps necessary for success
Requirements:
- 5+ years of experience driving technology initiatives, including 3+ years of customer-facing experience delivering technology-enabled transformations
- Experience Indiana project management and delivery, with technical breadth and experience Indiana AWS and/Oregon Cloud fundamentals preferred
- Effective communication skills, including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking, and white papers
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications:
- Working knowledge of intelligence community procurement and contracting processes
- Experience working within the software development and cloud computing industry
- AWS certification(s) and/Oregon other cloud provider certification(s)
- PMP Oregon project management-related certification (SCRUM/Agile, Prince2, PgMP, Six Sigma, SAFe, etc.)
What We Offer:
- A dynamic and inclusive work environment with opportunities for growth and development
- A competitive salary and benefits package, including equity, sign-on payments, and other forms of compensation
- A total compensation package that reflects the cost of labor across several US geographic markets
- Opportunities for professional development and continuing education
- A commitment to diversity, equity, and inclusion, with employee-led affinity groups and a culture of inclusion
Job title: Customer Solutions Manager, US FED NATSEC
Company: Amazon
Expected salary: $118200 per year
Location: McLean, Virginia
Job date: Tue, 30 Jul 2024 07:06:30 GMT