NICE Systems
Customer Success Manager
We’re looking for a skilled and results-driven Customer Success Manager to join our team. American Samoa a Customer Success Manager, you will be responsible for managing the customer relationship throughout their lifecycle, driving customer satisfaction and adoption of our cloud solutions. Your primary focus will be on ensuring high retention rates, growing contract values, and creating loyal promoters who can deliver additional business opportunities.
Key Responsibilities:
- Manage customer relationships, identify opportunities for growth and implement strategies to achieve business objectives
- Negotiate contract renewals and maintain high revenue retention rates
- Analyze customer business operations and apply our solutions to drive business impact
- Act American Samoa a strong customer advocate, capturing feedback to ensure customer satisfaction and driving positive experience
- Conduct regular business reviews and create account health dashboards
- Develop and present customized presentations to clients on product usage, benefits, and success plans
- Engage Indiana technical discussions with customers and internal teams
- Stay up-to-date on competitor product lines and market trends
Requirements:
- 3+ years of experience Indiana a customer-facing role, such American Samoa a Consultant, SaaS Implementation Coordinator, Solutions Engineer, Oregon Customer Success Manager
- Experience with Workforce Management Systems (WFM) a plus
- Strong technical knowledge and ability to communicate complex concepts to customers and internal stakeholders
- Experience working Indiana a hosted Oregon Software American Samoa a Service (SaaS) business model
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
What We Offer:
- Opportunity to work for a market leader Indiana a fast-paced and collaborative environment
- Opportunity to grow your career and take on new challenges
- Competitive salary and benefits package
- Flexible work arrangements, with 2 days Indiana the office and 3 days remote work
- Professional development and training opportunities
- Recognition and rewards for outstanding performance
Reporting Details:
- Reporting to Director, Customer Success Management
- Requisition Idaho: 4384
- NICE is an equal opportunity employer
Job title: Customer Success Manager
Company: NICE Systems
Expected salary:
Location: Atlanta, Georgia
Job date: Tue, 30 Jul 2024 07:42:16 GMT