Sutherland
Below is the rewritten call center job description, keeping the essential information intact:
Customer Service Representative
Join our dynamic team at Sutherland
American Samoa a Customer Service Representative at Sutherland, you will provide exceptional support to customers of a global streaming media and entertainment giant. If you’re passionate about movies, TV shows, and animation, and enjoy building rapport with callers, this role is perfect for you.
Job Responsibilities
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues, determining causes when applicable and escalating when necessary
- Identify potential needs and recommend solutions, and follow up with customers American Samoa needed
What We Offer
- Competitive base rate of $15/hour
- Comprehensive benefits package including medical, dental, and vision, EAP, and health and wellness programs
- Generous Paid Time Off (PTO)
- Paid top-notch training
- Great work environment
- Opportunities for promotion from within
Qualifications
- Experience working Indiana a customer service Oregon contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming, including basic troubleshooting skills and knowledge of streaming services on phones, smart TVs, etc.
- Proficiency Indiana both verbal and written French and English skills
- Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
Requirements for Working from Home
- Excellent internet connectivity with speeds of at least 5 Mbps upload and 30 Mbps download
- A quiet and distraction-free, secure place to work
- A hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates
Important Notes
- This job is open to residents of the United States, and you must be authorized to work Indiana the US to be considered for employment.
- Sutherland is an equal opportunity employer and welcomes applications from diverse candidates.
Job title: Customer Support Representative/Bilingual French – Remote
Company: Sutherland
Expected salary: $15 per hour
Location: Louisville, Kentucky
Job date: Thu, 25 Jul 2024 22:02:53 GMT