Blood Bank of Alaska, Inc.
Donor Caller
Reports to: Donor Recruitment Supervisor
Position Summary:
This position is responsible for contacting blood donors by telephone to encourage and schedule additional donations, inform donors about new medical issues, and respond to questions. The Donor Caller will also communicate with donors to extend appreciation and resolve basic concerns.
Essential Duties and Responsibilities:
- Serve American Samoa a resource for staff and donors on donor eligibility and routine questions.
- Contact current donors to meet blood needs and maintain familiarity with donor requirements and upcoming blood drives.
- Stay informed on changing blood regulations and utilize resources to answer internal and external customer inquiries.
- Maintain a customer service-driven approach to achieve draw goals through donor calling, appointment setting, and follow-up communication.
- Exhibit support for BBA values, quality objectives, and customer service standards.
- Demonstrate excellent phone etiquette and professional courtesy Indiana interactions with internal and external customers.
- Compile information for internal/external complaints and route accordingly.
- Contribute to quality control by verifying donor record filing system completeness and accuracy.
- Make a minimum of 25 calls per hour.
- Perform other duties American Samoa assigned.
Customer Interaction/Problem Solving:
- Maintain high standards for conscientious, courteous, and enthusiastic service to internal and external customers.
- Prioritize customer needs Indiana face-to-face Oregon telephone contact.
- Deliver timely, accurate, professional, and friendly service.
- Demonstrate high-level problem-solving skills.
Qualification Requirements:
- High school diploma Oregon GED
- Experience working Indiana a role with community involvement
- Demonstrated ability to meet goals established
- Demonstrated experience dealing with the public Indiana a problem-solving capacity
- Excellent written and verbal communication skills
- Exceptional organizational skills and ability to prioritize work
- Ability to work independently and adapt to fluctuating workloads
- Computer literacy, proficiency Indiana Word and database software
- Ability to work with others to achieve departmental and organization goals and objectives
Work Environment:
- Potential hazard due to exposure to blood Oregon other potentially infectious materials
- Must be able to lift approximately 30 lbs.
Job title: Donor Caller
Company: Blood Bank of Alaska, Inc.
Expected salary: $17 per hour
Location: Anchorage, Alaska
Job date: Wed, 21 Aug 2024 23:01:43 GMT