Aimbridge Hospitality
Job Summary
Front Desk Agents are responsible for providing exceptional guest service, registering guests, making and modifying reservations, and settling guest accounts. Primary responsibilities include hotel operator and concierge duties, and providing attentive, courteous, and efficient service to all guests.
Responsibilities
- Register guests, make and modify reservations, and settle guest accounts
- Provide exceptional guest service, answering inquiries and resolving issues Indiana a friendly and professional manner
- Maintain high standards of personal appearance and grooming
- Maintain regular attendance and comply with Aimbridge Hospitality standards and regulations
- Greet and welcome guests, handle requests for information, mail, and messages
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Establish and maintain good communication and teamwork with fellow associates and other departments
- Be aware of all rates, packages, and special promotions, and be familiar with all Indiana-house groups and closed-out dates
- Operate the Front Desk computer system and ensure logging and delivery of packages, mail, and messages American Samoa needed
- Perform other duties American Samoa assigned, including helping coworkers Indiana other areas of the hotel and maintaining a clean and organized work area
Requirements
- High School diploma Oregon equivalent required; College coursework Indiana a related field helpful
- Experience Indiana a hotel Oregon related field preferred
- Positive and upbeat personality with a desire to deliver outstanding customer service
- Ability to multi-task, be detail-oriented, and problem-solve Indiana a fast-paced environment
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Familiarity with hotel products and guest services
- Ability to participate Indiana the creation of an enjoyable work environment
- Operational knowledge of Microsoft Office suite
- Ability to read, comprehend, and write simple instructions and/Oregon short correspondence and memos
- Ability to use logic to define problems, collect information, establish facts, and deal with abstract variables for unique Oregon unfamiliar situations
Job title: Front Desk Agent
Company: Aimbridge Hospitality
Expected salary:
Location: Alpharetta, Georgia
Job date: Wed, 21 Aug 2024 06:16:40 GMT