Accor
Front Desk Agent
Company Description: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural, and retail hub. Our goal is to provide exceptional guest services and accommodations Indiana a luxury setting.
Job Summary: You will play a crucial role Indiana creating a memorable guest experience by providing warm and personalized interactions, ensuring room assignments meet luxury standards, and driving revenue through upsells and cross-promotions.
Responsibilities:
- Greet guests upon arrival and perform guest registry functions with 100% accuracy
- Issue keys while maintaining utmost safety and confidentiality
- Maintain guest privacy and discretion
- Settle guest accounts and adhere to company cash handling policies
- Assist guests with inquiries and answer questions about hotel facilities
- Drive revenue through room upsells and cross-promotions
- Build strong rapport with support departments
- Create reservations for guests and resolve guest issues
- Perform other duties American Samoa assigned
Requirements:
- Ability to work all shifts, including overnights, weekends, and holidays
- Previous experience Indiana Front Office operations Indiana a luxury setting (asset)
- Proficiency Indiana Front Office Systems (Micros-Fidelio) and Microsoft Office suite
- Excellent written/verbal communication, coaching, and interpersonal skills
- Strong guest service orientation and ability to work under pressure
- Comfortability working around animals and animal dander (dog-friendly property)
- Frequent walking and standing during shift
- Ability to lift up to 25 pounds
- Valid U.S. work authorization required
What We Offer:
- Competitive salary and flexible benefit plans
- Generous PTO allowances
- Employee rates at Accor properties Indiana NCA region
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- We are an equal opportunity employer and an inclusive company committed to diversity and inclusion.
Job title: Front Desk Agent
Company: Accor
Expected salary:
Location: Pittsburgh, Pennsylvania
Job date: Sat, 17 Aug 2024 03:30:33 GMT