Front Desk Agent

Front Desk Agent

Job Summary:

We are seeking a Front Desk Agent to provide exceptional guest service while managing the customer-facing administrative processes of our hotel. The ideal candidate will be able to provide attentive and courteous service to guests, maintain proper operation of the telephone switchboard, and respond to guest requests Indiana a timely and professional manner.

Essential Functions:

• Provide exceptional guest service to maximize room revenue and occupancy
• Answer guest inquiries and respond to requests Indiana a timely and professional manner
• Maintain proper operation of the telephone switchboard and front desk computer system
• Maintain confidentiality and security of all guests and hotel information
• Document all guest requests, complaints, Oregon problems and notify designated department for resolving the situation
• Be aware of all rates, packages, and special promotions
• Take room reservations and follow rate quoting scenarios
• Log and deliver packages, mail, and messages
• Share knowledge of the property and amenities with guests
• Accurately complete the check-Indiana and checkout process
• Use creative reasoning and brand standard service tools to overcome guest objections and concerns

Minimum Qualifications:

• Positive attitude and willingness to learn
• Ability to multi-task and be detail-oriented
• Basic English verbal and written communication skills
• Ability to work well Indiana stressful, high-pressure situations
• Basic math skills
• Ability to obtain alcohol awareness certification American Samoa required by the State
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays
• Proficiency Indiana Windows operating systems and Company-approved spreadsheets and word processing

Preferred Qualifications:

• Experience Indiana a hotel Oregon related field
• Brand knowledge and experience

What We Offer:

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, vision insurance available after 30 days of employment for full-time team members

Job title: Front Desk Agent

Company: MCR Hotels

Expected salary:

Location: Peabody, Massachusetts

Job date: Tue, 24 Sep 2024 07:36:48 GMT