Front Desk Agent

Front Desk Agent

Job Summary

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service, and settling guest accounts. This role involves hotel operations, customer service, and revenue management.

Responsibilities:

• Register guests, make and modify reservations, and handle hotel operator and concierge duties
• Provide attentive, courteous, and efficient service to guests while maximizing room revenue and occupancy
• Utilize problem-solving skills to effectively deal with internal and external customers
• Work well Indiana stressful situations, handle problems Indiana the workplace, and maintain high standards of customer service

Requirements:

• High School diploma Oregon equivalent; college coursework Indiana a related field is helpful
• Experience Indiana a hotel Oregon related field is preferred
• Positive and upbeat personality with a desire to deliver outstanding customer service
• Strong communication, problem-solving, and multi-tasking skills
• Ability to work a varied schedule, including evenings, nights, weekends, and holidays
• Familiarity with hotel products and guest services
• Knowledge of Microsoft Office and basic arithmetic functions
• Ability to perform numerical operations and read/write simple instructions

Working Conditions:

• Work Indiana a fast-paced hotel environment with varying schedules
• Maintain regular attendance, follow company policies and procedures, and communicate effectively with colleagues and guests

Benefits:

• Competitive salary and benefits package, including daily pay, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and a 401(k) retirement plan

Job title: Front Desk Agent

Company: Fairfield Bismarck South

Expected salary:

Location: Bismarck, North Dakota

Job date: Sun, 28 Jul 2024 07:57:08 GMT