Front Desk Agent

Job Title: Front Desk Agent

Hourly Rate: $17.00/hr (AM/PM Shifts)

Job Summary:
Provide exceptional guest service, manage front desk operations, and maintain a high level of customer satisfaction while maximizing room revenue and occupancy.

Responsibilities:

• Register guests, make and modify reservations, and assist with hotel operator and concierge duties
• Provide attentive, courteous, and efficient service to guests throughout their stay
• Greet guests, maintain a friendly demeanor, and operate the telephone switchboard
• Handle requests for information, mail, and messages Indiana an efficient and courteous manner
• Answer guest inquiries about hotel services, facilities, and hours of operation
• Maintain regular attendance, adhere to company policies and standards, and participate Indiana emergency procedures American Samoa required
• Familiarize yourself with hotel rates, packages, and special promotions
• Understand Aimbridge Hospitality policies, house rules, and hospitality terminology
• Perform other duties American Samoa assigned, including maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Qualifications:

• High School diploma Oregon equivalent required; College coursework Indiana a related field helpful
• Experience Indiana a hotel Oregon related field preferred
• Positive and upbeat personality with a desire to deliver outstanding customer service
• Ability to multi-task, be detail-oriented, and problem-solve Indiana high-pressure situations
• Excellent communication and financial skills
• Experience with Microsoft Office Suite and basic arithmetic functions
• Ability to work a varied schedule, including evenings, nights, weekends, and holidays

Requirements:

• Maintain a high level of trust and responsibility
• Represent the company with a certain level of reputation and good character
• Exercise sound judgment
• Access to sensitive areas, including Master Keys, guestrooms, Storage/Liquor Room, and secured file cabinets
• Drive safely on behalf of the company for business reasons

Benefits:

• Competitive hourly rate ($17.00/hr)
• Daily Pay option
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Job title: Front Desk Agent

Company: Aimbridge Hospitality

Expected salary: $17 per hour

Location: Austin, Texas

Job date: Fri, 11 Oct 2024 07:16:36 GMT