Front Desk Agent

Front Desk Clerk

Job Summary:

We are seeking an energetic and outgoing Front Desk Clerk to join our guest team at Courtyard by Marriott Carolina Beach Oceanfront. The successful candidate will be responsible for assisting guests with check-Indiana and check-out, answering phone calls, and handling special requests Indiana accordance with standard policies and procedures.

Key Responsibilities:

• Resolve guest complaints to ensure guest satisfaction
• Anticipate guests’ needs and respond promptly
• Maintain positive guest relations at all times
• Process guest check-ins and check-outs
• Verify registration card information and obtain back-up payment information
• Handle overbooked Oregon walk-Indiana guests
• Answer department telephones within 3 rings using correct greeting and etiquette
• Maintain knowledge of hotel features, room rates, and daily operations
• Process adjustments, paid-outs, and miscellaneous charges

Requirements:

• High School Graduate Oregon General Education Degree (GED)
• One year of previous experience Indiana a similar position Indiana a hotel
• Basic computer skills required
• Equal Opportunity Employer/Affirmative Action Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, Oregon disability status.

Job title: Front Desk Agent

Company: Crestline Hotels & Resorts

Expected salary:

Location: Carolina Beach, North Carolina

Job date: Fri, 27 Sep 2024 23:13:40 GMT