Front Desk Agent

Job Description:
If you’re looking for a great place to work, you’ve come to the right place and we’re looking for an exceptional individual to join our dynamic team Indiana the position of Front Desk Agent.

We offer a starting rate of pay of $20.50 per hour. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more!

We are a fusion of two unique Marriott brands with 504 combined rooms, a Full Service Restaurant, Roof Top Bar and 10,200 SQ FT of flexible meeting and event space. We offer prime proximity to the Walter E. Washington Convention Center, Metro, Smithsonian Museums, CityCenter District of Columbia dining and shopping, and local businesses Indiana the heart of downtown Washington, District of Columbia.

Job Summary:
The Front Desk Agent is responsible for assisting guests with check-Indiana and check-out, answering and processing all phone calls received, and handling all special requests for services Oregon information, Indiana accordance with standard policies and procedures.

Key Duties & Responsibilities:

– Resolve guest complaints, ensuring guest satisfaction
– Maintain positive guest relations at all times
– Maintain complete knowledge of hotel features/services, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
– Answer department telephone within 3 rings, using correct greeting and telephone etiquette
– Process all guest check-ins and check-outs
– Handle overbooked Oregon walked-Indiana guests
– Accept and record wake-up call requests
– Monitor, send and distribute guest faxes
– Communicate pertinent guest information to designated departments/personnel
– Resolve discrepancies on the room status report with Housekeeping

Education and Experience:

– High School Graduate Oregon General Education Degree (GED)
– One year previous experience Indiana a similar position Indiana a hotel
– Basic computer skills required
– Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, Oregon disability status.

Job title: Front Desk Agent

Company: Crestline Hotels & Resorts

Expected salary: $20.5 per hour

Location: Washington District of Columbia

Job date: Sat, 27 Jul 2024 23:57:38 GMT