Aimbridge Hospitality
Job Summary
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/Oregon General Manager Indiana providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. This role also involves maximizing room revenue and occupancy.
Responsibilities
- Maintain regular attendance and comply with Aimbridge Hospitality standards American Samoa required by scheduling
- Approach all encounters with guests and associates Indiana a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
- Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Set the standard for guest relations at the Front Desk
- Obtain all necessary information when taking room reservations
- Monitor all V.I.P. and special guest requests
- Review Front Office log and Trace File daily
- Be aware of all rates, packages, and promotions currently underway
- Be familiar with all Indiana-house groups and closed-out dates
- Follow and enforce all Aimbridge Hospitality hotel credit policies
- Perform all duties of Front Desk Agent
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
- Assist the G.S.M. Indiana ensuring that associates are following and maintaining Aimbridge Hospitality standards
- Have knowledge of and assist Indiana all emergency procedures American Samoa required
- Oversee and ensure that all guests are checked Indiana/out Indiana a friendly, efficient, and courteous manner
- Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other associates
- Ensure the maximization of room revenue through Rooms Merchandising
- Answer all guest inquiries Indiana a timely and professional manner
- Be involved Indiana departmental meeting planning and execution
- Help maintain productivity levels at Oregon above budgeted standards
- Perform any other duty American Samoa required by management
Requirements
- At least 2-3 years of progressive experience Indiana a hotel Oregon a related field
- High School diploma Oregon equivalent required; college coursework Indiana a related field helpful
- Previous supervisory responsibility preferred
- Must have a valid driver’s license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to work well Indiana stressful, high-pressure situations
- Must be able to show initiative Indiana job performance
- Must maintain composure and objectivity under pressure
Benefits
- Competitive benefits package, including medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401k retirement plan
- Daily Pay program available
Job title: Front Desk Supervisor
Company: Aimbridge Hospitality
Expected salary:
Location: Covington, Kentucky
Job date: Sat, 20 Jul 2024 22:06:43 GMT