Front Desk Supervisor

Here is the rewritten job description:

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/Oregon General Manager Indiana providing excellent guest service, maximizing room revenue, and ensuring a smooth operation of the front desk.

Responsibilities

• Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
• Maximize room revenue and occupancy through Rooms Merchandising and effective communication with guests
• Maintain regular attendance and comply with Aimbridge Hospitality standards American Samoa required by scheduling
• Maintain high standards of personal appearance and grooming
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
• Monitor all V.I.P. and special guest requests
• Review Front Office log and Trace File daily
• Ensure logging and delivery of all messages, packages, and mail Indiana a timely and professional manner
• Be aware of all rates, packages, and promotions currently underway
• Perform all duties of Front Desk Agent, including completing and ensuring that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed
• Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
• Assist the G.S.M. Indiana ensuring that associates are following and maintaining Aimbridge Hospitality standards
• Have knowledge of and assist Indiana all emergency procedures American Samoa required
• Oversee and ensure that all guests are checked Indiana/out Indiana a friendly, efficient, and courteous manner
• Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other associates
• Answer all guest inquiries Indiana a timely and professional manner
• Be involved Indiana departmental meeting planning and execution
• Help maintain productivity levels at Oregon above budgeted standards
• Perform any other duty American Samoa required by management
• Assist Indiana training of new hires and current associates on a regular basis
• Attend meetings American Samoa required by management

Requirements

• At least 2-3 years of progressive experience Indiana a hotel Oregon a related field
• High School diploma Oregon equivalent required; College coursework Indiana a related field helpful
• Previous supervisory responsibility preferred
• Must have a valid driver’s license for the applicable state
• Must be able to convey information and ideas clearly
• Must be able to work well Indiana stressful, high-pressure situations
• Must be able to maintain composure and objectivity under pressure
• Must be effective Indiana handling problems Indiana the workplace
• Must have the ability to assimilate complex information, data, etc. from disparate sources
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by Colorado-workers and guests
• Must be able to work with and understand financial information and data
• Must be able to perform all duties of a Front Desk Agent
• Must be able to interact and occasionally have unsupervised contact with guests and/Oregon colleagues
• Must be able to access and control sensitive areas Indiana the hotel premises
• Must be able to drive safely on behalf of the company for business reasons
• Must maintain a high level of trust and responsibility
• Must represent the company with a certain level of reputation and good character, American Samoa well American Samoa exercise sound judgment.

Job title: Front Desk Supervisor

Company: Aimbridge Hospitality

Expected salary:

Location: Rockford, Illinois

Job date: Sun, 22 Sep 2024 04:02:04 GMT