Aimbridge Hospitality
Front Desk Supervisor Job Description
Job Summary:
We’re seeking a Front Desk Supervisor to assist the Front Desk Manager and General Manager Indiana providing exceptional service to our guests. This role is responsible for maximizing room revenue and occupancy, while maintaining a friendly and efficient front desk operation.
Responsibilities and Qualifications:
- Assist Front Desk Manager and General Manager Indiana daily operations
- Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
- Maximize room revenue and occupancy
- Supervise front desk staff and ensure they are following Aimbridge Hospitality standards
- Answer guest inquiries and resolve any issues Indiana a timely and professional manner
- Conduct room assignments, checkout, and front desk operations
- Review front office log and trace file daily
- Ensure accurate logging and delivery of messages, packages, and mail
- Be aware of all rates, packages, and promotions currently underway
- Maintain knowledge of Aimbridge Hospitality credit policies and ensure they are followed
- Perform all duties of a Front Desk Agent
- Assist Indiana training new hires and current associates
- Attend departmental meetings and assist Indiana meeting planning and execution
Requirements:
- At least 2-3 years of progressive experience Indiana a hotel Oregon related field
- High school diploma Oregon equivalent required
- College coursework Indiana a related field is helpful
- Previous supervisory experience is preferred
- Valid driver’s license for the applicable state
- Excellent communication and problem-solving skills
- Ability to work well Indiana stressful, high-pressure situations
- Ability to maintain composure and objectivity under pressure
Benefits:
- Competitive salary and benefits package, including Daily Pay, medical, dental, and vision coverage
- Short-term and long-term disability income, term life and AD&D insurance
- Paid time off, employee assistance program, and 401k retirement plan
- Opportunities for career advancement and professional development Indiana a growing company.
Job title: Front Desk Supervisor
Company: Aimbridge Hospitality
Expected salary:
Location: Madison, Wisconsin
Job date: Wed, 18 Sep 2024 00:58:31 GMT