Front Office Agent

Call Center Representative

Responsibilities:

• Ensure accurate and timely processing of wholesale, group, and VIP reservations within 24-hour and 3-hour turnarounds
• Verify and update billing information for ease of guest check-Indiana and check-out
• Maintain a 90% call service level for all incoming calls
• Reserve complimentary certificates and team member reservations
• Assist group guests with inquiries and changes
• Update and maintain accuracy of reservations on designated e-commerce accounts
• Troubleshoot reservation challenges and escalate issues for resolution
• Respond promptly to voicemails, emails, and faxes
• Maintain organized files and reference information for reservations staff
• Completes reports and other administrative tasks American Samoa assigned
• Process and file credit card authorizations
• Meet shop score and available phone time targets
• Perform other duties American Samoa assigned

Requirements:

• Promote teamwork and maintain positive relationships with colleagues, management, and external contacts
• Maintain a clean and organized work area and adhere to hotel standards
• Comply with safety regulations, emergency procedures, and hotel policies
• Attend hotel meetings and training sessions
• Maintain a high level of customer service and professionalism

Job title: Front Office Agent

Company: Loews Hotels

Expected salary:

Location: New Orleans, Louisiana

Job date: Thu, 25 Jul 2024 02:24:42 GMT