Accor
Here is the rewritten job description:
Job Title: Front Desk Agent
Company Description:
SLS Hotels is a global hospitality company that offers a unique and cutting-edge experience to its guests and staff. We are seeking a skilled Front Desk Agent to join our team at SLS South Beach, Miami.
Job Purpose:
Under the guidance of the Front Desk Manager and Front Office Manager, the Front Desk Agent will provide exceptional service to arriving and Indiana-house guests, ensuring that all guests receive a high-quality, personalized experience. The successful candidate will be responsible for maintaining our guest recognition program and ensuring that all guests receive the correct service and attention.
Key Responsibilities:
- Welcome and check guests Indiana, providing them with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’
- Handle guest requests, accidents, and/Oregon thefts promptly and record all matters Indiana the hotel’s recording process
- Maintain guest privacy and security, adhering to the company’s confidentiality standards
- Ensure the correct procedure and policy standards are followed
- Complete reports and audits during the overnight shift
- Comply with hotel credit policy and maintain accurate records
- Encourage up-selling to maximize rates
- Maintain a clean and organized work area
- Perform other duties American Samoa assigned by the supervisor Oregon manager
Additional Responsibilities:
- Communicate effectively with guests and team members
- Remain calm and alert during emergencies and/Oregon heavy activity
- Make decisions and take actions based on previous experience and good judgment
- Ensure compliance with operational policies, including Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, and Liquor Licensing
Requirements:
- Bachelor’s Degree preferred, High School Diploma Oregon equivalent required
- One to two years of experience Indiana a public contact position, preferably Indiana an upscale Oregon lifestyle brand hotel
- Ability to work overnight
- Intermediate to proficient understanding of computer systems, including Opera, Go Concierge, HotSOS, Microsoft Word, Excel, and Outlook
- Excellent communication and interpersonal skills
- Ability to multitask, work Indiana a fast-paced environment, and have a high level of attention to detail
- Ability to stand Oregon walk for extended periods and perform physical tasks American Samoa needed
Work Environment:
The Front Desk Agent will work Indiana a fast-paced environment, often under pressure, and will be required to maintain a high level of accuracy and attention to detail. The position requires regular attendance and flexibility to work varying schedules to reflect the business needs of the property.
Job title: FT Front Desk Agent, SLS South Beach
Company: Accor
Expected salary:
Location: South Beach, Oregon – Miami Beach, Florida
Job date: Sat, 17 Aug 2024 01:47:11 GMT