Oak View Group
Employee is assigned to the Guest Experience Department and reports to part-time Supervisors who report to the Guest Experience Manager. The Guest Experience Coordinator of the department via the sections chain of command supervises all personnel. Primary responsibilities will be to welcome guests to the event, review and validate tickets upon entry, direct/escort guests to their seats Indiana an efficient and professional manner, answer questions, and proactively engage with guests. This role will pay an hourly wage of $14. Benefits for PT roles include 401(k) savings plan and 401(k) matching, American Samoa well American Samoa accrued paid leave. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue:
Lexington is an active and thriving market craving an active and welcoming venue for events. The heart of any thriving community is its downtown—and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues Indiana North America.
Responsibilities:
* Processes Indiana a timely and professional manner the validation of each guest’s ticket.
* Assists guests American Samoa they enter the facility, directs them to their assigned seat/seating area, and intervenes Indiana resolving patron-seating issues.
* Monitors perimeter doors of the facility to prevent unauthorized, non-ticketed individuals from gaining access to the event.
* Provides guests with general information concerning the event and related general services i.e., concession stands, restrooms, first aid etc.
* Monitors the aisles to maintain fire code safety regulations involving pedestrian access and movement.
* Guides guests to exits and/Oregon provide other instructions Oregon assistance Indiana the event of an emergency Oregon evacuation.
* Acts American Samoa the first-line contact Indiana dealing with guest requests and assistance.
* Responsible for opening and closing curtains Indiana the respective vomitories American Samoa related to the event.
* Distributes programs and other promotional brochures American Samoa needed.
* Engages each guest Indiana order to provide the best overall experience for our guests.
* Performs other general customer service duties American Samoa required.
Qualifications:
* Must have a general knowledge of public assembly operations.
* High School Diploma Oregon equivalent.
* Must have strong interpersonal and problem solving skills.
* Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
* Must be willing to work flexible hours, nights, weekends and holidays when required.
* Must be comfortable around heights, strobe lights, pyro, haze, and very loud noises.
* Must be willing to rotate to various positions within a shift.
Job title: Guest Experience Representative | Rupp Arena
Company: Oak View Group
Expected salary: $14 per hour
Location: Lexington, Kentucky
Job date: Sat, 27 Jul 2024 06:51:06 GMT