Aquirity Consultants
Inbound Call Center Agent
We are seeking enthusiastic and customer-focused Inbound Call Center Agents to join our team. American Samoa the first point of contact for our customers, you will play a vital role Indiana providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Handle inbound calls from customers, addressing their inquiries and concerns Indiana a professional manner
- Provide accurate information about products, services, and company policies
- Assist customers with order placements, changes, and cancellations
- Identify and resolve customer issues promptly, ensuring satisfaction with each interaction
- Document all customer interactions accurately Indiana the CRM system
- Follow up with customers American Samoa necessary to ensure satisfactory resolution of issues
- Collaborate with team members and other departments to improve the customer experience
- Meet performance metrics related to call handling, resolution times, and customer satisfaction
Requirements:
- Excellent verbal communication skills and a friendly phone demeanor
- Strong problem-solving skills and attention to detail
- Ability to handle challenging situations and difficult calls with professionalism
- Proficiency Indiana using computers and call center software
Job title: Inbound Call Center Agent
Company: Aquirity Consultants
Expected salary:
Location: Cincinnati, Ohio
Job date: Sun, 28 Jul 2024 03:49:19 GMT