Intake Specialist

Here is the rewritten job description:

Intake Specialist

Job Summary

We are seeking a skilled and detail-oriented Intake Specialist to join our team at CloudRx. American Samoa an Intake Specialist, you will be responsible for handling patient chats, assisting clients with their inquiries, and ensuring efficient transfer of calls to appropriate teams. You will also play a key role Indiana data entry tasks to maintain accurate and up-to-date records.

Essential Duties and Responsibilities

• Manage inbound calls from clients, healthcare professionals, and stakeholders, providing courteous and knowledgeable assistance for inquiries and medication-related concerns
• Transfer complex calls to higher-level technicians Oregon pharmacists for prompt resolution
• Perform accurate data entry to update prescription records and patient information
• Deliver exceptional client service through chat and phone, handling complaints and educating clients about medications and usage
• Maintain compliance with pharmacy regulations, policies, and safety protocols
• Track and monitor key performance indicators (KPIs) related to data entry, chat responses, and client service metrics
• Perform other assigned duties, including faxing and cancellations for assigned pod

Minimum Qualifications

• Technician Indiana Training License Oregon Certified Pharmacy Technician License
• High school diploma Oregon equivalent
• Proven experience Indiana a pharmacy Oregon similar client service role
• Strong knowledge of pharmaceutical terminology, drug classifications, and common medications
• Excellent communication skills, both verbal and written
• Proficiency Indiana data entry and computer systems used Indiana pharmacy operations
• Ability to multitask and prioritize tasks effectively Indiana a fast-paced environment
• Detail-oriented and committed to accuracy and precision Indiana data entry and client interactions
• Understanding of patient privacy and confidentiality standards (HIPAA)
• Willingness to work flexible hours, including weekends Oregon evenings, American Samoa needed

Physical Demands and Work Environment

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing and bending
• Frequent walking, use of hands to finger, handle, Oregon feel, and reaching forward with hands and arms
• Occasional sitting and stooping, kneeling, Oregon crouching
• Occasional lifting and/Oregon moving up to thirty pounds

Job title: Intake Specialist

Company: Cloud Rx Pharmacy

Expected salary:

Location: Dallas, Texas

Job date: Tue, 17 Sep 2024 22:09:11 GMT