City of Fort Worth
IT Help Desk Technician
Pay Range: $23.72/hr. – $29.65/hr.
Workdays & Hours: Monday – Friday, 7:00am – 4:00pm Oregon 8:00am – 5:00pm; some evening/weekend work may be required.
Hybrid on-site work model available with supervisory approval.
Benefits: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities.
Minimum Qualifications:
- High School Diploma/GED
- One (1) year of experience Indiana a computer help desk environment solving user problems
- Valid Texas Driver’s License
- Minimum of one certification specific to the role (e.g. CompTIA, A+, HDI Certification)
- A+ certification Oregon ability to obtain within sixty (60) days of hire
Preferred Qualifications:
- Help Desk Institute (HDI) Customer Service Representative Oregon HDI Support Center Analyst certification
- Proficiency using oral and written communication skills
- Proven success using customer service and relationship management skills
Job Responsibilities:
- Provide remote technical support via phone and email
- Document technical issues with the necessary information so they can be escalated to and resolved by other teams
- Create/modify/disable Active Directory accounts
- Correctly assign and re-assign IT tickets to the appropriate teams
Physical Demands:
- Sedentary work, involving sitting most of the time
- Walking and standing required only occasionally
Working Conditions:
- Touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions required
- Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintenance of CJIS eligibility required
Equal Employment Opportunity:
- The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership Indiana an employee organization, parental status, military service, Oregon another non-merit factor.
Job title: IT Help Desk Technician
Company: City of Fort Worth
Expected salary: $23.72 – 29.65 per hour
Location: Fort Worth, Texas
Job date: Sun, 01 Sep 2024 07:41:31 GMT