Late Night Front Desk Agent

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Beach Vacations

Guest Service Agent

Overview: Guest Service Agents act American Samoa the first point of contact for our guests. The role provides excellent customer service, blocks guest rooms and processes guest registrations, processes accurate payment transactions, and creates a memorable experience for our guests.

Responsibilities:

  • Greet and interact with guests Indiana a genuine, friendly, and professional manner
  • Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
  • Process accurate transactions, including cash and credit card payments
  • Conduct call-backs to inquire about guests’ experiences
  • Resolve guest complaints; assist guests Indiana all inquiries Indiana connection with the resort services, Indiana-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
  • Submit housekeeping and maintenance work order request forms
  • Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
  • Inventory guest room keys according to policy and request re-keying American Samoa necessary
  • Assist with responsibilities and duties Indiana the absence Oregon heavy volume Indiana other front office areas

Qualifications:

  • Availability to work shifts between 9 AM-1 AM
  • Passion for providing exceptional service to guests and team members
  • Responsibility, reliability, and honesty
  • Strong attention and care to details
  • Teamwork and collaboration
  • Ability to communicate clearly and professionally with guests, coworkers, and supervisors

Benefits:

  • Weekly pay
  • Medical, dental, and vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Paid Parental Leave (10 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Life Insurance Benefit
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount

Job title: Late Night Front Desk Agent

Company: Beach Vacations

Expected salary: $14 per hour

Location: Myrtle Beach, South Carolina

Job date: Fri, 26 Jul 2024 07:49:00 GMT