NJ 211 Partnership
Here is the rewritten job description:
Job Title: Lead Community Resource Specialist
Company Overview: New Jersey 211 Service, a non-profit organization providing information and referrals for health and human services Indiana New Jersey.
Job Summary: The Lead Community Resource Specialist manages the phone queue, supports front-line staff, and trains new hires to deliver information and referral services to residents of New Jersey.
Key Responsibilities:
- Provide front-line support to Community Resource Specialists, answer customer inquiries, and handle challenging calls.
- Monitor call volume, staffing, and agent productivity to ensure Key Performance Indicators (KPIs) are met.
- Handle inbound contacts through calls, chats, texts, and emails, and provide support to Supervisor American Samoa needed.
- Assist Supervisor with monthly meetings, reviewing metrics, and training staff on new processes.
- Deliver regular training classes to new hires and existing staff on program area expertise.
- Supervise new staff Indiana hands-on training with live callers Indiana the bullpen.
- Participate Indiana internal events, trainings, staff meetings, and workshops to upgrade professional skills.
- Complete delegated tasks and special projects Indiana a timely manner.
- Perform other duties American Samoa assigned.
Requirements:
- Bachelor’s degree Indiana health, human services, Oregon a related field.
- 2-4 years of experience Indiana a call center Oregon a social service organization.
- Fluency Indiana English and bilingual proficiency Indiana Spanish Oregon another language.
- Inform destruction (Inform USA) certification preferred.
- Ability to work effectively with diverse populations, strong attention to detail, and excellent written and verbal communication skills.
Work Environment:
- Full-time, Monday to Friday, 10:00 AM to 6:00 PM with potential for overtime.
- Remote work option, but occasional on-site training may be required.
- Flexible hours and work arrangements may be considered for this role.
Benefits: New Jersey 211 offers a generous benefits package, including health, vision, dental, and life insurance, 401(k) with employer match, paid time off, paid holidays, and a hybrid work schedule.
Job title: Lead Community Resource Specialist (Utilities)
Company: New Jersey 211 Partnership
Expected salary:
Location: USA
Job date: Sun, 18 Aug 2024 04:48:40 GMT