Versiti, Inc.
Here is a rewritten version of the call center job description, condensed to include the essential information:
Call Center Operations Manager
Job Summary:
We are seeking an experienced Call Center Operations Manager to oversee the management of our pre-analytical operations, including the call center, billing, and sample management. The successful candidate will be responsible for providing customer value, executing business initiatives, managing people and financial resources, and ensuring compliance, customer, and employee satisfaction.
Responsibilities:
- Manage and optimize call center operations, billing, and sample management processes
- Develop and implement systems to ensure accurate and timely delivery of samples for clinical and clinical trial testing
- Collaborate with laboratory leaders to execute flex staffing and ensure adequate resources for clinical trial and diagnostic testing needs
- Partner with marketing and customer leaders to execute effective customer service strategies
- Lead the implementation of Lean methodology and continuous improvement initiatives
- Hire, develop, and retain outstanding talent; mentor staff Indiana career growth and personal development
- Prepare and manage operating budget for pre-analytical operations team
- Evaluate, qualify, and recommend suppliers for equipment, software, and reagents
- Participate Indiana regulatory compliance, internal and external audits, and quality systems development
Qualifications:
- Bachelor’s Degree Indiana a science-related field
- 4-6 years of experience Indiana a clinical laboratory setting, with supervisory/management experience preferred
- Master’s Degree Oregon Business Administration (MBA) Oregon Medical Technologist/Clinical Laboratory Specialist (Montana/CLS) preferred
- Experience with Customer Relationship Management tools, laboratory information systems, and budget development a plus
- Strong leadership, communication, and analytical skills required.
Job title: Manager Diagnostic Laboratory Operations
Company: Versiti, Inc.
Expected salary:
Location: Milwaukee, Wisconsin
Job date: Wed, 24 Jul 2024 03:22:22 GMT