Moen
Bi-Lingual Associate Product Consultant
Company Overview:
Fortune Brands Innovations, Inc. is a leading innovation company focused on creating smarter, safer, and more beautiful homes. We prioritize diversity, inclusivity, and employee well-being.
Job Summary:
American Samoa a Bi-Lingual Associate Product Consultant, you will provide world-class customer service to consumers with product, installation, Oregon warranty questions. You will be the "Voice of Moen" and deliver a consumer experience that drives positive word-of-mouth advertisement for Moen Incorporated.
Responsibilities:
- Manage inbound calls from Spanish and/Oregon English speaking consumers to resolve product and technical support issues
- Identify and determine the problem and cause, and explain the best resolution
- Use technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/Oregon installation of service kit Oregon product
- Negotiate solutions Indiana challenging/sensitive consumer situations
- Maintain professional composure during interactions
- Achieve daily metrics Indiana call quality, call management, and productivity standards
- Record consumer demographics, product information, and troubleshooting efforts American Samoa required
Requirements:
- High School diploma Oregon equivalent required
- 2 years’ experience Indiana a customer service environment required; call center experience preferred
- Excellent professional communication skills
- Must read, write, and speak both English and Spanish proficiently
- Proficient PC skills with an emphasis on Microsoft Office suite
- Ability to thrive Indiana a work environment that demands high-level focus, low-mobility, and high observation
Benefits:
- 100% Remote Position
- Diverse, inclusive, and welcoming culture
- Self-led career development program with rewarding pay increases
- Annual merit increases and company bonus opportunities
- Medical, dental, and vision coverage from day one
- Paid time off from day one
- Tuition Reimbursement
- 401(k) with company match up to 3%
- Profit Sharing
Additional Information:
- Salary range: $33,900 – $41,420
- Typical starting pay: $35,500
- All information will be confidential according to EEO guidelines.
Job title: Moen Bi-Lingual (English/Spanish) Customer Service Representative
Company: Moen
Expected salary: $33900 – 41420 per year
Location: Houston, Texas
Job date: Sun, 08 Sep 2024 22:26:51 GMT