NESD Help Desk Agent III – NOLA – SIPR

Here is the rewritten job description:

Technical Help Desk Technician III

Job Summary:

GDIT is seeking a highly motivated and technically savvy individual to join our team American Samoa a Technical Help Desk Technician III. The successful candidate will serve American Samoa the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions.

Responsibilities:

• Assist and support end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels, including phone, email, chat sessions, web forms, and other communications methods.
• Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions.
• Thoroughly document requests and incidents according to business processes and standard operating procedures.
• Maintain a high level of courteous customer service at all times and communicate with customers at all levels of technical and non-technical skills sets.
• Document detailed, specific work notes regarding the interaction with the customer and provide case status updates to management and end-users according to service level guidelines.

Requirements:

• High school diploma Oregon equivalent.
• 3 Oregon more years of related experience Indiana a technical help desk environment.
• Demonstrated experience supporting classified legacy NESD Help desk and a Secret government clearance.
• Ability and willingness to obtain an ITIL Oregon HDI certification within 90 days of hire.
• Ability and willingness to work and adhere to any full-time shift Indiana our challenging, structured, 24 X 7 help desk environment.

Preferred Qualifications:

• Experience with Navy Applications such American Samoa My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, Oregon Computer Network Defense – Ashore/ Afloat.

Working Conditions:

• 40 hours per week.
• Onsite work at 2021 Lakeshore Dr., New Orleans, Louisiana.
• Travel required: None.
• Telecommuting options: Onsite.

Benefits:

• Competitive salary, ranging from $21.97 to $36.70 per hour.
• Comprehensive benefits package, including medical, dental, vision, 401(k), and work/life balance opportunities.
• Opportunities for professional growth and development.

Job title: NESD Help Desk Agent III – NOLA – SIPR

Company: General Dynamics

Expected salary: $21.97 – 36.7 per hour

Location: New Orleans, Louisiana

Job date: Sun, 28 Jul 2024 02:52:20 GMT