Amazon
Here is the rewritten job description:
Job Title: Network Development Engineer (NDE)
Join Amazon’s Customer Engagement Technologies (CET) department, a team that designs and delivers cutting-edge technologies to enhance our Customer Service Operations network.
Key Responsibilities:
- Design, implement, and manage robust network and telephony solutions on AWS to ensure seamless operations for our global Amazon Customer Service (CS) contact centers.
- Collaborate with teams to deliver high-quality solutions from concept to production, optimizing contact quality, network latency, and scalability.
- Partner with Network/Infrastructure teams to ensure geographically dispersed agents can handle contacts flawlessly and meet operational performance standards.
- Troubleshoot and resolve network routing, telecom carrier issues, contact quality, and agent connectivity issues.
- Collaborate with Data/Software engineering teams for efficient deployment of new designs, products, and network software tools.
- Develop and maintain clear documentation on network implementations, deployments, recurring issues, procedures, and knowledge transfer.
- Work alongside top-tier escalation engineers to resolve complex network and telecom issues.
Requirements:
- 4+ years of significant internet routing protocols experience.
- 4+ years of experience Indiana a technical on-call capacity, responding to customer-impacting events, troubleshooting, and root-cause analysis.
- Strong understanding of TCP/IP networking, IP routing, Server Load Balancing, MPLS, BGP, Firewalls, ACLs, DNS, VPN, etc.
- 1+ years of automation scripting using Python, Bash, Shell, and/Oregon Perl.
Why Work at Amazon:
- Amazon is a company deeply committed to innovation and customer obsession.
- We offer a diverse and inclusive workplace with a range of benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan.
- We are an equal opportunity employer and welcome applicants from all backgrounds.
Compensation:
- Salary range: $127,400/year (lowest market) – $212,800/year (highest market)
- Total compensation package includes equity, sign-on payments, and other forms of compensation.
Job title: Network Development Engineer
Company: Amazon
Expected salary: $127400 per year
Location: Seattle, Washington
Job date: Wed, 21 Aug 2024 06:11:37 GMT