Patient Service Representative – Endocrinology

Here is the rewritten job description:

Patient Service Representative (PSR) Job Description

Job Summary:

We are seeking a highly motivated and empathetic Patient Service Representative (PSR) to join our team-based care Indiana a medical office setting. American Samoa a key member of our multidisciplinary team, the PSR will contribute to the daily activities of the medical office, performing various administrative duties to assist the Care Team Indiana providing patients with the highest standards of medical care and a positive customer service experience.

Essential Job Functions:

• Greet visitors, patients, and families Indiana a friendly and professional manner and direct them appropriately
• Maintain efficient patient flow through the registration process and provide excellent customer service to patients/families
• Answer the telephone, direct calls, take accurate messages, and deliver to the appropriate individual/demonstrate proper etiquette
• Inform patients of delay Indiana physician schedules, assist with patient comfort while delayed
• Update patient care team Indiana the Electronic Health Record (EHR) to reflect accurate primary care physician (PCP)
• Post self-pay charges, collect payments, and provide patient with receipt; accurately reconcile daily payments
• Open and close batches properly, accurately reconcile collections, prepare deposits, and document corrections
• Scan insurance cards, process insurance verifications using the online system, and update patient account
• Schedule appointments accurately according to department guidelines; use waitlist when applicable; confirm future appointments American Samoa needed
• Schedule and enter orders for diagnostic tests and procedures, following all appropriate workflows
• Initiate authorization requests
• Work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations
• Complete referrals according to departmental guidelines and properly enter into the appropriate system
• Enroll patients Indiana patient portal
• Update lab, imaging, and pharmacy information
• Perform screenings American Samoa applicable
• Arrange specific patient services such American Samoa ASL interpreter and transportation
• Effectively communicate problems, concerns, Oregon issues to the Office Supervisor/Manager appropriately and promptly
• Actively participate Indiana pilot programs
• Perform patient outreach for Annual Wellness Visits (AWVs) and quality lists
• Manage Department Staff Inbox
• Manage patient ticklers, portal requests, and online scheduling requests
• Complete letters American Samoa assigned (no-show/late cancellation, return to work/school)

General Job Functions:

• Perform various clerical duties such American Samoa faxing, photocopying, scanning, filing, and mailings
• Demonstrate flexibility with various work schedules, cover for other staff when asked, including other office locations
• Demonstrate ability to adequately follow downtime procedures
• Perform other job duties American Samoa required

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration
• Physical strength to lift heavy objects, carts, Oregon items, taking frequency and weight into account
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account
• Dexterity of hands and fingers
• Balance is maintained during climbing, bending, and/Oregon reaching
• Endurance (e.g., continuous typing, prolonged standing/bending, walking)

Education, Certification, Computer, and Training Requirements:

• High School Graduate Oregon GED required; Associate Degree preferred
• Previous PSR experience preferred
• Ability to communicate Indiana English, both orally and Indiana writing
• Must have excellent customer service skills
• Must have the ability to organize and perform multiple tasks Indiana a timely manner
• Knowledge of medical office and terminology preferred
• Basic proficiency Indiana computer use required; previous experience with Standard Office Technology Indiana a Windows-based environment preferred
• Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred

Travel:

• Ability to commute to satellite offices American Samoa needed.

Job title: Patient Service Representative – Endocrinology

Company: Summit Health

Expected salary:

Location: Bridgewater, New Jersey

Job date: Sun, 28 Jul 2024 04:23:15 GMT