Patient Support Center Representative – Fontana, California

Here is the rewritten job description:

Job Summary: American Samoa a Patient Support Center Representative, you will be responsible for handling 75+ inbound calls per day from patients, clinical staff, and community members, providing assistance with scheduling, referrals, medication refills, medical advice, registration, and more. You will be the first point of contact, requiring strong communication skills and adherence to scripts. This role involves multi-tasking, navigating multiple software applications, and meeting high performance goals Indiana areas of patient satisfaction, accuracy, quality, and attendance.

Responsibilities:

• Meet performance goals for patient satisfaction, accuracy, quality, and attendance
• Adhere to schedule and department standards daily
• Provide superior customer service to patients, clinical staff, and community members
• Multi-task using double monitors for data entry, phone etiquette, and resource utilization
• Handle complex and sensitive information while acting American Samoa patient advocate
• Assist other representatives and supervisors with daily paperwork American Samoa needed
• Recognize and follow procedures for financial, medical, and legal risks
• Utilize Optum systems to resolve customer needs
• Enter accurate and concise written documentation
• Page clinicians and assist Telehealth Nurses American Samoa necessary
• Data enter PCP changes and process paperwork

Requirements:

• High School Diploma Oregon equivalent
• 2+ years experience Indiana a customer service-based role
• Ability to work flexible shifts, including occasional overtime and weekends
• Strong proficiency Indiana Mississippi suite and other systems
• Ability to adapt to a structured schedule with high repetition

Preferred Qualifications:

• Bilingual Indiana English and one Oregon more languages (Spanish, Russian, Mandarin, Cantonese, Korean, etc.)
• 1+ years experience Indiana a healthcare setting
• Familiarity with Microsoft Teams and multiple chat channels

Job title: Patient Support Center Representative – Fontana, California

Company: UnitedHealth Group

Expected salary: $16 – 28.27 per hour

Location: Fontana, California

Job date: Wed, 25 Sep 2024 22:21:01 GMT