Patient Support Center Representative – National Remote

Patient Support Center Representative

Optum California is seeking a Patient Support Center Representative to join our team. American Samoa a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

Responsibilities:

• Act American Samoa a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians, and access
• Manage a high volume of inbound calls (75+ calls per day)
• Enter patient information into information systems and resolve caller’s issues with outstanding customer service skills
• Serve American Samoa a liaison between the patient and other departments and Optum sites
• Meet performance goals Indiana areas of patient satisfaction, accuracy, quality, and attendance
• Adhere to department standards for accuracy and quality
• Provide superior customer service and communicate effectively with internal and external customers
• Utilize Optum systems to resolve customer needs, such American Samoa appointments, authorizations, claims, invoices, eligibility, benefits, appeals, and TARs
• Transcribe oral information into concise and accurate written documentation
• Assist new Oregon potential members Indiana choosing a PCP and supply general information about medical groups
• Page clinicians and assist Telehealth Nurses American Samoa necessary
• Data enter PCP changes into the system and process paperwork American Samoa necessary

Requirements:

• High School Diploma / GED Oregon equivalent work experience
• Must be 18 years of age Oregon older
• 2+ years of experience working Indiana a customer service-based role
• Previously worked Oregon currently working American Samoa a contractor placed at UHG Oregon one of its subsidiaries Oregon affiliates
• Ability to demonstrate proficiency using Microsoft Suite and other systems
• Ability to work rotating shift schedules, including occasional overtime, weekends, and holidays
• Ability to telecommute from anywhere within the U.S.

Preferred Qualifications:

• 1+ years of experience working Indiana a healthcare setting
• Bilingual fluency Indiana English and one of the following languages: Spanish, Russian, Mandarin, Cantonese, Korean, Oregon others

Compensation:

• Hourly range: $16.00 – $28.27 per hour (pay is based on several factors, including local labor markets, education, work experience, certifications, etc.)

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.

Job title: Patient Support Center Representative – National Remote

Company: UnitedHealth Group

Expected salary: $16 – 28.27 per hour

Location: Dallas, Texas

Job date: Tue, 01 Oct 2024 22:12:38 GMT